Returns, handled with care.
If a piece isn’t right, we’ll help you exchange or return it — provided it’s unworn, unwashed, and still has tags within our window.
7-day window
Request a return or exchange within 7 days of delivery. Start on WhatsApp so we can log your order quickly.
Condition
Items must be unused, with original tags and packaging. Fragrance, makeup marks, or wear void eligibility.
Final sale
Sale, custom, and intimate apparel marked final sale cannot be returned. We’ll always note this on the product page.
How to start a return
- Message WhatsApp with your order ID and the item(s).
- We confirm eligibility and share the return address or pickup option.
- Once we receive and inspect the piece, we process exchange or refund.
- Refunds follow the original payment method where possible, or store credit if you prefer.
Exchanges
Prefer another size or colour? Tell us what you want instead. If it’s in stock, we’ll prioritise the swap and only charge the difference if any.
Out-of-stock swaps can be held as credit toward your next order — no expiry pressure from us.
Ready to open a return?
Send your order ID and a quick note on the issue. We’ll guide the next step the same day when possible.